Guest Services
Airports
Los Angeles International – LAX 1-310-646-5252
Burbank – BUR 1-818-840-8840
Santa Barbara - SBA 1-805-967-7111
AIRPORT TRANSPORTATION
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Private airport shuttle service available. Please contact our Front Desk Staff for information.
AUTOMOBILE TRANSPORTATION
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Our Front Desk Staff will be happy to assist you with arrangements for car rental or limousine service.
Avis 1-800-230-4898
Budget 1-800-283-4382
Enterprise 1-855-266-9565
Hertz 1-877-826-8782
National 1-844-382-6875
BABY CRIB/ROLLAWAY BED
Our Front Desk Staff will be happy to deliver a complimentary crib to your guestroom. Rollaway beds are not available.
BREAKFAST
Express Start ™ is a complimentary breakfast buffet available in the Hotel Great Room adjacent to the Lobby. Breakfast is available from 6:30 a.m. through 9:30 a.m. daily.
BUSINESS CENTER
High Speed Internet Access is available throughout our hotel. We do not offer computers for guest use. In the lobby, there are two areas that may be appropriate for informal meetings: Our Community Table which can accommodate up to 8 people and features power outlets beneath the table top and is located between our Lending Library Stacks. Across the lobby is a bench seat with three tables and can accommodate up to six people. These are not private business spaces. For private meeting space, our Rincon Room Board Room with a private ensuite restroom is available for rent. Inquire at the front desk for cost and availability of the Rincon Room .
CHECK-IN TIME – 3 P.M.
Should we be unable to provide an early check-in, we can assist with storage of your baggage.
CHECK-OUT TIME – NOON
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If your departure time does not coincide with your check-out time, please contact our Front Desk Staff. Every effort will be made to accommodate your request. A late check-out might not be available and a fee may apply.
WORSHIP SERVICES
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Contact our Front Desk Staff for information about nearby places of worship or refer to the “Out & About” section of this directory for a list of nearby locations.
COPY MACHINE
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Located at the hotel Front Desk. Copies are $0.25 per page.
COURIER SERVICES
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FedEx and UPS make regular pickups at the Front Desk Monday-Friday, excluding holidays. The last pickup of the day is at 3 p.m. Please call our Front Desk Staff for information about other courier services.
CREDIT CARDS
We honor MasterCard, American Express, Visa, Discover, Diners Club, and JCB.
DRY CLEANING/VALET LAUNDRY
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Same day service is available Monday-Friday. Laundry left at the Front Desk by 6 a.m. will be available for pickup after 7 p.m. Service is not available Saturday, Sunday, or holidays. A laundry bag is located in your guestroom closet. Dry Cleaning and Valet Laundry services are provided to our guests by an outside vendor. The hotel is not responsible for loss or damage resulting from using this service. There is a $25 minimum.
EMERGENCIES Dial 9 + 911
Form medical assistance or in case of an accident
EV CHARGING STATIONS
EV Charging stations are available for a fee. Registered Hotels guests may use the EV Charging stations by requesting a EV Charging Station key from the front desk and paying a fee and leaving a key deposit. Non-hotel guests may use the EV Charging stations for a fee, subject to availability. We try to give registered hotel guest priority at our EV chargers. We offer two Tesla and two universal style chargers, all are 240 volt, Level 2. Visit our front desk for more information.
FAX
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The Hotel FAX number is 1-805-566-9433. Contact our Front Desk Staff for assistance with sending or receiving a FAX. There is a $.25 charge per page for each incoming FAX, and a $1.00 charge plus the cost of any long distance for each outgoing FAX.
FITNESS CENTER
Our Fitness Center is located on the Second Floor, in the west corridor. Available from 5:30 a.m. to 11:00 p.m. daily, our fitness center is equipped with a treadmill, an elliptical trainer, a recumbent bike, a multi-gym, and free weights. Your room key is required for access.
“FORGOT SOMETHING?” Program
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If you forgot to pack any standard toiletry item (toothbrush, toothpaste, shaving cream, razor, or comb), just call our Front Desk Staff and we’ll get you a complimentary replacement right away.
FRONT DESK
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If you have any questions or a special request, we’re here to help you.
GUEST LAUNDRY
Our Guest Laundry is located on the First Floor, in the west corridor and is available from 7:30 a.m. to 10:00 p.m. Our machines are coin operated and we offer two washers and two dryers. Cost is $2.00 per wash load, $2.00 per dryer load. Laundry supplies, including detergent, dryer sheets, and quarters are available at the front desk. Your room key is required for access to the guest laundry room.
HAIR DRYER
Conveniently located in your guestroom bathroom, our hair dryers are located in a bag, usually on the back of the bathroom door.
HOTEL OPERATOR/FRONT DESK
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HOUSEKEEPING
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If you have any special requests, our Housekeeping Staff will be please to assist you. Housekeeping service is generally available from 8:30 a.m. to 4:00 p.m. daily.
ICE MACHINES
Ice Machines are located on both floors, near the elevator.
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Complimentary high-speed Internet connection is available in your guestroom. Complimentary wireless Internet access is available throughout the hotel in guestrooms, lobby, and public spaces. If you have difficulty connecting, please contact our Front Desk Staff for assistance or contact Technical Support directly at 1-888-897-3082.
IRON AND IRONING BOARD
Conveniently located in your guestroom closet
LOST AND FOUND Dial 0
Please call our Front Desk Staff to report any lost or found property
MANAGER ON DUTY Dial 0
MEETINGS Dial 0
Our Rincon Room features over 200 square feet of meeting space and a private ensuite restroom. We are able to accommodate groups of 8-10. Our Sales Staff will be happy to help arrange your next function. Please call for information.
MESSAGES AND VOICE MAIL Dial 27
Messages are indicated by a flashing light on the telephone. Touch 27 or the flashing button and follow the instructions to retrieve and manage your messages.
NEWSPAPER
Complimentary local newspapers are available in the lobby.
PET POLICY
Pets are allowed in designated guestrooms. Certain room types are NOT pet friendly. There is a $15.00 per night charge per room. Service animals are not considered pets. Neither Pets nor Service Animals may not be left alone in guestrooms at any time. Owners are responsible for, and will be charged for, damage caused by pets or service animals. Violations of our Pet Policy, or unregistered pets discovered in guest rooms will result in a $150.00 charge + damages. Please contact the Front Desk with any questions.
PRIVACY Dial 0
A privacy sign is located on each guestroom entry door. For telephone privacy, please contact our Front Desk Staff.
RAPID CHECK-OUT Dial 0
Rapid Check-out is available for all guests who wish to settle their account with a credit card. Please contact our Front Desk Staff for assistance.
REFRIGERATORS AND MICROWAVE OVENS Dial 0
Small refrigerators and microwave ovens are available in each guestroom. The small refrigerators are equipped with motion sensors that will turn on once food is present.
RESERVATIONS Dial 0
For future reservations at our location, please call our Front Desk Staff at 1-805-866-9499 or 1-800-HOLIDAY (1-800-465-4326)
SAFES AND SAFE DEPOSIT BOXES
Safe Deposit Boxes are complimentary and available on a first come, first serve basis at the Front Desk. Complimentary in room Safes are supplied in each of our guest rooms. If you need assistance with your in room safe, please contact the front desk. The hotel cannot be held responsible for valuables left in your guestroom.
SHARPS DISPOSAL
Guests who have diabetes or other medical condition requiring injectable medication and/or treatment are aware of safe and proper disposal requirements for "sharps" (needles and lances). Our hotel keeps sharps containers at the front desk. Please bring your disposable sharps to the front desk, or contact housekeeping and ask them to bring the container to your room so you can properly and safely dispose of your used sharps. Our hotel will hold guests financially accountable for medical costs and/or treatment of injuries to staff due to guest failure to properly dispose of sharps. DO NOT dispose of sharps in guest room trash cans or leave used needles and lances in your guest room
SNACK SHOP
Located in the Lobby and open 24 hours a day. Basic non-alcoholic beverages, snacks, and microwavable meals are available as well as some basic sundry and over-the-counter medical supplies. We also offer a curated collection of various other items which changes from time to time. Visit the snack shop in the lobby and take a look at the curiosities in stock today!
SMOKING POLICY
Smoking is not permitted anywhere inside the facilities. This includes all public spaces inside the building and all guestroom. Designated smoking areas are provided outside each entrance. California law prohibits smoking within 20 feet of any entrance or window of the hotel. Violation of our Smoking Policy will result in a $150.00 charge + damages. No Smoking applies to all tobacco products and vapor ("vape") products.
SWIMMING POOL Dial 0
Located outside on the north side of the building. Our pool is open year-round, from 7 a.m. – 10 p.m. daily. There is no lifeguard on duty. Parents are required to be present, inside the fenced pool area at all times when their children are in the fenced pool area. Both our pool and spa are Accessible with lifts for those who need them. Because lift batteries need to be kept charged, they are stored at the hotel Front Desk. Please call the front desk to request lift batteries be installed if you need to use the lifts.
TAXI SERVICE Dial 0
Our Front Desk Staff will be happy to arrange taxi service.
TRAIN
Amtrak has a station in Carpinteria. Call 1-800-USA-RAIL (1-800-872-7245) for information
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Need assistance getting around town? Call our Front Desk Staff for information and transportation options.
TRAVELERS WITH DISABILITIES
This hotel, like all hotels in the Holiday Inn Express™ system, is committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on Duty. If you have further comments regarding your stay, let us know by calling Guest Relations at 1-800-621-0555 (within U.S. and Canada). The Hospitality Promise Program and the Holiday Inn Express Reservation Promise apply to all guests. If in the future you require an accessible guestroom, you can assist us in meeting your needs by making advance reservations through 1-800-Holiday (1-800-465-4326), requesting an accessible guestroom and let the agent know your individual needs.
WAKE-UP CALLS
We’ll be glad to wake you up so you can get your day started at the time you want. Simply call our Front Desk Staff and specify the time of your wake-up call. In addition, please be aware that your guestroom is equipped with an alarm clock on the radio next to your bed. We recommend that even if you request a wake-up call, you also set your alarm clock as a backup.